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FAQ's For Musicians

How much does it cost?
Can I still sell my music elsewhere?
I'm concerned about using my credit card
How much should I charge for my music?
How many CDs should I send?
How do I know when to send more cd's?
How and when do I get paid?
Will my account ever expire?
How much do I have to sell to continue being a member?
How can I become a featured artist?
How do I update my artist bio?
I just joined, how do I locate my profile page?
Can I add my song links to other websites?
Where do you get the links to my music samples?

FAQ for Music Fans

Why should I become a member?
Do I have to be a member to buy music?
How do I buy single songs by download?
What do I do after I've paid for the songs?
Why does it take so long to get my downloads?
I'm concerned about using my credit card.  Is this site safe?
Can I place an order by phone or fax?
How do I reach you if I have questions?
Will you ship internationally? 
A music sample doesn't work. What should I do?
Why do you use PayPal for credit card payments?


Money-Back Guarantee

*We give you a full money-back guarantee:  If you don't like a CD, just return it within 14 days and we'll give you your money back (we can not refund postage).  If you pay by credit card, we'll just put the cost of that CD back on your card.

Payment Options

Order With Confidence
Secure On-Line Ordering:   Order online using PayPal's secure online ordering service.
You can pay with PayPal, even without a PayPal account, using most major credit cards, bank transfers or your PayPal account balance.  (you do not need a PayPal account to pay by credit card or bank transfer)

Checks, Money Orders:   If you do not wish to purchase using a credit card, we also accept these.
Order By Mail Form


         free shipping          
  • Credit Cards, bank transfer or your PayPal account  
  • To pay with a check, money order or international money order:   please go to this mail order form and then print and mail your completed form.  The address is on the order form.

Privacy Policy

*We will never give or sell your information to any other company - not even your email address!  Only the musician whose CD you buy will know who you are.  If you don't want the musician to know about you, just say so at the bottom of your order form.

Credit Card Security

*We don't store your credit card number anywhere in our records.  It is charged and forgotten for extra protection.

Shipping Details

*In the USA, first class mail takes 3-5 days to arrive.
  Shipping fee:   FREE    
(insurance not included - we do not replace purchases lost or damaged in the mail, so remember to add $1.30 to your final checkout total if you want us to send your package insured)

 



How much does it cost?

These fees pay for the creation of your samples, uploading all of your material, and the setup/maintenance of your page. Each submission carries this one-time only fee and your submission will be in our store unless you tell us to take it out! top

Can I still sell my music elsewhere?

Of course! This is completely non-exclusive. You’re welcome to continue to put your music in other stores or in other online venues. Only thing is, they don't offer Free Shipping! top

I’m a little concerned about using my credit card. Is this site secure?

Absolutely! We don’t want anybody to be worried about identity theft or fraud, so we make sure to use the most secure means possible to take orders. Pages where sensitive information is given (credit card number, address, etc.) are encrypted and secured. A PayPal account is not required for purchase. Click here for details. top

How much should I charge for my music?

That’s really up to you. However, we recommend that you try to keep prices low. This encourages fans to try new music and new artists without breaking the bank. top

How many CDs should I send?

If you are selling CDs, start by sending 5-10, one that will be opened (if sealed) and kept so that we can use it to load your music and information to our servers. If you are selling by download only, just send us the one copy to be added to our servers. top

When should I send more CDs?

We’ll let you know whenever we’re running low, and we’ll tell you how many you need to send. Of course, if you’re selling via download this is not as much of a problem, but we’ll let you know with plenty of notice if we need more. top

When and how do I get paid?

All artists and labels will be paid monthly, assuming that $5 or more is owed. If you are owed less than $5, we will roll your payment over to the following month. If your balance remains below $5, you will receive payment every quarter-year no matter how small the sum. top

Will my account expire?

Nope! This is not a subscription. When you pay to submit an album, it stays there unless you ask us to remove it (or if you don’t follow the terms of service). top

Do I have to sell a certain amount to continue being a member?

 Absolutely not! It doesn’t matter how much or how little you sell, you will remain a member as long as you abide by the terms of service and, of course, assuming that you haven’t asked us to remove you from the site. top

How can I become a featured artist?

Artists are chosen to be featured on the homepage by random selection. Every artist will be featured at some point. top

How can I update my artist notes and bio?

Simply log in to your account and choose "edit" under your account information to edit any of your member information. If you’d like to make changes to the description or notes on a particular item, simply email  with "yourbandname changes" in the subject line and let us know what you’d like changed. From there we will make the fix as soon as possible. top

I just joined, how do I locate my profile page and my music?

The simplest way is to do a site search for your name. This will provide a link to all pages that refer to you.  top

Can I add my song links to other websites?

Yes. As long as the other site approves.  top

Where do you get the links to my music samples?

Three places;  we create them from your CD, or we use an existing link from your website or some other website that allows deep linking. top


Why should I become a member?

Becoming a member is the only way to be a part of special offers, contests, and music giveaways. Plus, you’ll be the first to know about the newest features, great new music, and more! top

Do I have to be a member to buy music?

No! It is to your benefit to be a member (so you can be eligible for music giveaways, updated on your favorite artists, etc.), but it is not necessary. top

How do I buy single songs by download?

There is a red "Buy This" button next to the songs that are available for sale by download. Simply click on the button of the song(s) you want to buy and follow the shopping cart instructions from there. top

What do I do after I've paid for the songs?

Once you have completed your purchase of single songs, we will send you an email that contains the link(s) to where you can download your songs. Songs will be in MP3 format. Note: It may take a little while for us to send you this email, but you will get it within a few hours unless the order was placed after hours. top

Why does it take so long to get my downloads?

We store the music files in an offline location so we have to prepare each order manually instead of through download software. This lessens the chance of songs being compromised by hackers.  top

I’m a little concerned about using my credit card. Is this site secure?

Absolutely! We don’t want anybody to be worried about identity theft or fraud, so we make sure to use the most secure means possible to take orders. Pages where sensitive information is given (credit card number, address, etc.) are encrypted and secured. top

Can I place an order by phone or fax:

In order to keep our administrative costs low and offer low setup fees and free shipping,  Indie Star Search focuses exclusively on Online Shoppers.  It is less expensive to process orders for these types of customers.  Telephone and mail orders require a large clerical staff, which is much more costly.

If you are uncomfortable paying by credit card, you can order thru the mail using this mail order form  top

Is there a live customer line for questions?

You can reach us at: 317-610-6656  Monday-Friday from 9:00am to 7:00pm.    Or contact us by email:   comments@indiestarsearch.com   top

Will you ship internationally?

No problem! Of course, depending on where it’s at it may take a bit longer, but we’re happy to ship to you anywhere. Please be aware that if you are outside the U.S. all payments are in U.S. Dollars. top

I tried to listen to a sample, but it doesn’t work. What should I do?

First, check the samples of another artist. If you are having trouble listening to everybody’s samples, then it is probably an issue with your computer or internet service. If the samples of other artists work, but one artist or track in particular doesn’t, send us an email at samples@tarniusmusic.com right away (making sure to include artist name and album(s)/track(s) that are having problems) and we’ll have somebody examine the files to make sure everything is input correctly on our side and fixed ASAP. We appreciate your helping us fix any problems promptly! top

Why do you use PayPal for credit card payments?

PayPal is fast, easy to use and you don't have to become a member to use their services.  PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence: Your transactions are protected by PayPal's sophisticated fraud prevention system.

They are also cost efficient for a small business, since they don't charge a monthly fee and their other fees are very reasonable.  Compared to other shopping carts that charge a monthly fee, PalPal is as good or better for buyers and sellers.  top

 

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